04/22/2005
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PageOne Communications Implements Group 1 Software’s DOC1 Series 5
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Rapid Deployment and Enhanced Customer Service Cited
Lanham, MD
, April 20, 2005 - Group 1 Software, Inc., a Pitney Bowes Company (NYSE:PBI), today announced that PageOne Communications Ltd. of the United Kingdom is using DOC1 Series 5 to help re-invigorate its customer service and billing systems. DOC1 Series 5 is the cornerstone of Group 1’s Customer Communications Management (CCM) solution, which simplifies the gathering and manipulation of data, streamlines document creation and distribution, and ensures that information is accessible and secure.
PageOne, a leading provider of mobile messaging solutions for over 15 years, uses DOC1 to create, produce, proof and electronically distribute invoices across the enterprise. The implementation has helped to streamline PageOne’s billing and customer service operations.
“Using DOC1 Series 5 has enabled us to develop our customer invoices with improved speed, accuracy, and efficiency,” said Andrea Simon, Senior MIS Engineer for PageOne. “The paper mountain, for both ourselves and our customers, has been reduced, and the tedious administration process eliminated.”
Clair Cawley, Marketing Manager at PageOne, added, “The new invoice produced by DOC1 has made our lives a lot easier. Its web-proofing capabilities have eliminated the time consuming and expensive task of physically checking all invoices. Its electronic distribution capabilities have eliminated the need to print and send large bills to each customer by post.”
With the new billing application complete, PageOne is already contemplating using additional DOC1 capabilities to further enhance its billing and customer service operations. Some of the areas being considered are XML output, web presentment and payment of invoices, and electronic vaulting of customer communications, which dramatically reduces call center query resolution times.
“Deciding to overhaul its billing system clearly has provided many benefits for PageOne,” said Paul Webb, Vice President of Sales and Marketing, Group 1 Software E.M.E.A. “From enhancing customer satisfaction to reducing overhead and improving its cash flow, DOC1 is helping companies like PageOne to streamline their billing processes.”
Group 1 Software, Inc.,
a wholly owned subsidiary of Pitney Bowes, develops software that provides an integrated Customer Communication Management (CCM) solution, which maximizes the value of customer data and improves the effectiveness of customer communications. Group 1 Software’s solutions are an essential component of enterprise applications, serving to consolidate, cleanse and enrich corporate data, and generate personalized business documents for multi-channel delivery, customer care and efficient business processing. The Company’s solutions are utilized by over 3,500 organizations worldwide in the financial services/banking, GIS/mapping, retail, telecommunications, utilities, insurance and other industries, including Entergy, GEICO, L.L. Bean, MapQuest, QVC, Siemens, Wal-Mart and Wells Fargo. For more information about the Company, visit
www.g1.com
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CODE-1 Plus, DOC1, Group 1 Software and Group 1 are trademarks or registered trademarks of Group 1 Software, Inc. All other brand names, trademarks and registered trademarks are the property of their respective owners.
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